Warranty Information

All TwistLock products are backed with an unconditional 2-year manufacturer’s warranty!

The Warranty Process is Simple…

The Warranty Process is Simple…


Send us a photo and brief description of the issue you had with your product, as well as when and where you made your purchase.


Your claim will be processed by our customer service team, and your feedback will be submitted to our design team to identify any potential improvements.


We’ll respond within a week to let you know your replacement(s) is on the way and provide tracking information when it becomes available.

Our Warranty is Unconditional

We’re confident that all customers will receive the highest possible quality product we can provide, and all of our TwistLock products are designed to withstand even the roughest of activities. However, we understand that not ALL activities will be covered under this rugged umbrella. This is why we’ve made the decision to adopt a no-questions-asked process. If you need a replacement because the quality of your product has been compromised, we will happily provide one for you. No spills or projectiles allowed on your adventures!

Need to submit a claim or ask a question?