We’re confident that all customers will receive the highest possible quality product we can provide, and all of our TwistLock products are designed to withstand even the roughest of activities. However, we understand that not ALL activities will be covered under this rugged umbrella. This is why we’ve made the decision to adopt a no-questions-asked process. If you need a replacement because the quality of your product has been compromised, we will happily provide one for you. No spills or projectiles allowed on your adventures!